Privacy Policy
Last updated: April 5, 2025
Welcome to www.clubisliveshop.com (the 'Website'), owned and operated by Sirius Media B.V. ('Sirius Media', 'we', 'us'). We value your privacy and the protection of personal data. This privacy policy explains how we collect, use, and protect your data.
1. Personal data we collect
We collect personal data in the following situations:
- When placing an order: name, email address, phone number, billing and delivery address, payment details.
- When signing up for promotional emails: email address.
- When contacting customer service or live chat: name, email address, country, and details of the inquiry.
- When using SMS marketing (if activated): name, phone number.
- Automatically via cookies: IP address, browser data, pages visited, time on site, etc.
2. Processing purposes
We use your personal data to:
- Process orders and deliver products.
- Provide customer service.
- Send marketing communications (if consent is given).
- Improve website functionality and user experience.
- Comply with legal obligations.
3. Cookies
We use cookies to improve the functionality of the website. This includes:
- Necessary cookies
- Functional cookies
- Analytical cookies (such as Google Analytics)
You can manage your cookie settings through your browser.
4. Sharing of personal data
We do not sell your data. We only share data with:
- Service providers such as payment service providers, hosting parties, shipping services (such as Kiiroo B.V.).
- Government agencies if legally required.
- In case of an acquisition or merger, data may be transferred.
5. Rights of data subjects
You have the right to access, correct, delete, and transfer your personal data. You can also object to processing or withdraw your consent.
To do so, send a request to: privacy@clubisliveshop.com.
6. Retention periods
- Transaction data: up to 7 years (for tax and administration).
- Customer contact: 2 years.
- Marketing data: until unsubscription.
- Warranty information: during the warranty period + 1 year.
7. Data security
We take appropriate technical and organizational measures to protect your personal data against loss, misuse, and unauthorized access.
8. International data transfer
If data is processed outside the EEA, we ensure appropriate safeguards such as Standard Contractual Clauses (SCCs).
9. Third-party websites
Our website may contain links to other websites. We are not responsible for the privacy policies of these websites.
10. Changes to this privacy policy
We may update this policy. For significant changes, we will post a notice on the website. Please check this page regularly.
11. Contact information
Sirius Media B.V.
De Boelelaan 7, 1083 HJ Amsterdam, The Netherlands
Chamber of Commerce number: 50227505
VAT number: NL822629847B01
Email address: privacy@clubisliveshop.com
Website: www.clubisliveshop.com